At RSH, your satisfaction is our priority. Each item is custom-made just for you, which means we cannot accept returns or exchanges unless there’s an issue with the product. Please carefully review our return policy below:
1. Order Issues and Defects
- If you receive a damaged, defective, or incorrect product, you are eligible for a replacement or a refund. To initiate a claim, contact us within 15 days of receiving the item, and include a clear photo of the product and the issue.
2. Returns Due to Incorrect Shipping Information
- If a package is returned due to an incorrect address or issues with delivery, we will contact you to arrange reshipping. Please double-check your shipping details before completing your purchase to avoid any delays.
3. Non-Returnable Items
- Due to the custom nature of our products, we do not accept returns or exchanges for items that are simply unwanted or ordered in the wrong size or color. Please review the size chart and product details carefully before placing your order.
4. Lost Packages
- If your package is lost in transit, please notify us within 15 days of the expected delivery date, and we’ll work with you to resolve the issue.
5. Where to Send Returns
- All returns will be sent to our fulfillment partner’s facility based on where your order was shipped from. Once we receive your return, we will notify you via email and determine the next steps.
6. Contact Us
- For any inquiries regarding your order, please reach out to us at support@rhinestonehoodies.online with your order number and details.